Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CoreCounsel platform and services provided by CoreCounsel Pty Ltd ("CoreCounsel", "we", "us"). By registering an account or using the platform, you agree to these Terms on behalf of your organisation.

1. Definitions

• "Platform" means the CoreCounsel software-as-a-service application and any associated APIs or tools.
• "Firm" means the law firm or professional services entity that has registered to use the platform.
• "Users" means individuals authorised by the Firm to access the platform.
• "Content" means all data, documents, and information uploaded to or created within the platform by the Firm or its Users.

2. Account registration and access

To use the platform, the Firm must register and designate a Firm Administrator who will be responsible for managing access. Access is granted through Microsoft Azure AD authentication. The Firm is responsible for ensuring that only authorised individuals are provisioned as Users.

You must provide accurate registration information and maintain the security of your authentication credentials. You are responsible for all activity that occurs under your account.

3. Permitted use

CoreCounsel grants you a limited, non-exclusive, non-transferable licence to access and use the platform for your firm's internal legal practice management purposes during the subscription term.

You must not:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorised access to the platform or its underlying infrastructure
• Resell, sublicence, or provide access to the platform to third parties outside your organisation
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use the platform in a way that could damage, disable, or impair its performance

4. Your content

You retain all ownership rights in the Content you upload to or create within the platform. By using the platform, you grant CoreCounsel a limited licence to store, process, and transmit your Content solely for the purpose of providing the service to you.

CoreCounsel does not use your Content to train AI models or share it with third parties except as described in our Privacy Policy.

You are responsible for ensuring that your use of the platform in connection with client matter information complies with your professional obligations, including confidentiality obligations under applicable rules of professional conduct.

5. Fees and payment

Subscription fees are set out in your order or subscription agreement. Fees are payable in advance. If fees are not paid when due, CoreCounsel may suspend access to the platform after reasonable notice.

All fees are exclusive of GST unless otherwise stated. GST will be added where applicable.

6. Service availability

CoreCounsel will endeavour to maintain platform availability in accordance with any service level commitments set out in your subscription agreement. Scheduled maintenance will be communicated in advance where practicable. We do not guarantee uninterrupted access to the platform.

7. Intellectual property

CoreCounsel and its licensors retain all intellectual property rights in the platform, including all software, design, documentation, and AI models. Nothing in these Terms transfers any intellectual property rights to you.

8. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not to use it for any purpose other than performing obligations or exercising rights under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Limitation of liability

To the maximum extent permitted by law, CoreCounsel's total liability to you in connection with these Terms or the platform will not exceed the fees paid by you in the twelve months preceding the claim.

CoreCounsel is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

10. Term and termination

These Terms commence when you register an account and continue until your subscription is terminated. Either party may terminate the subscription in accordance with the subscription agreement. CoreCounsel may terminate or suspend your access immediately if you materially breach these Terms.

Upon termination, you may request an export of your Content within 30 days. After that period, CoreCounsel may delete your Content in accordance with its data retention policy.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes with reasonable notice. Continued use of the platform after the effective date of updated Terms constitutes acceptance.

13. Contact