Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CoreCounsel platform and services provided by CoreCounsel Pty Ltd ("CoreCounsel", "we", "us"). By registering an account or using the platform, you agree to these Terms on behalf of your organisation.

1. Definitions

• "Platform" means the CoreCounsel software-as-a-service application and any associated APIs or tools.
• "Firm" means the law firm or professional services entity that has registered to use the platform.
• "Users" means individuals authorised by the Firm to access the platform.
• "Content" means all data, documents, and information uploaded to or created within the platform by the Firm or its Users.

2. Account and access

The Firm is responsible for managing its Users, maintaining the confidentiality of account credentials, and ensuring authorised use of the platform. The Firm must notify us promptly of any suspected unauthorised access.

3. Ownership of Content

The Firm retains all rights, title, and interest in its Content. CoreCounsel does not claim ownership of any Content uploaded to or created within the platform. We process Content solely to provide the service to you.

4. Acceptable use

The Firm and its Users must not:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorised access to other accounts or platform infrastructure
• Upload malware or Content that infringes the intellectual property rights of others
• Reverse-engineer, decompile, or attempt to derive the source code of the platform
• Resell, sublicense, or provide the platform to third parties

5. Fees and billing

Subscription fees are set out in your order form or pricing page. Fees are billed annually in advance unless otherwise agreed and are non-refundable except where required by law. We may update pricing from time to time on renewal, with reasonable notice.

6. Service availability

We aim to maintain high availability of the platform but do not guarantee uninterrupted service. Scheduled maintenance and emergency-response windows may temporarily affect access. SLA-backed availability is available to Enterprise customers under a separate agreement.

7. Data security and privacy

We implement technical and organisational measures to protect Content against unauthorised access. Our processing of personal information is described in our Privacy Policy. The Firm is responsible for ensuring its use of the platform complies with its own legal and regulatory obligations, including those applicable to legal practice.

8. Confidentiality

Each party agrees to protect the confidential information of the other and use it only as necessary to perform under these Terms. We will not disclose Content to third parties except as permitted by the Privacy Policy or required by law.

9. Termination

Either party may terminate the agreement for material breach that remains uncured after 30 days' written notice. On termination, we will make Content available for export for a reasonable period before deletion in accordance with our retention policy.

10. Limitation of liability

To the maximum extent permitted by law, CoreCounsel's aggregate liability arising out of or in connection with these Terms is limited to the fees paid by the Firm in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss.

11. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Material changes will be notified by email or in-product notice. Continued use of the platform after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of that jurisdiction.

13. Contact

Questions about these Terms can be directed to legal@corecounsel.com.au.